Replace & Refund

CANCELLATION

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancellation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.

In case of cash on delivery requests, if the customer repeated cancellation requests or non-receipt of the order from the delivery company without any reason, the company reserves the right to cancel the option of cash on delivery to this customer.

RETURN
If you receive a wrong product or a product received by you is damaged or defective, you may return the products to us You can return the product with no additional refund fees.
or if you simply wish to return your product for any reason, the customer must pay a fee 2 KWD
All products must be returned to us, unused and with all ARABIVA tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice, within 7 days of receipt by you. We will not accept any returns for products if the original packaging has been opened.

** Please note that the exchange and return do not include oil perfumes & Bakhour

REFUND POLICY
arabiva policy allows you to return the product within a maximum period of 10 days from the date of purchase, provided that the product is in its original condition, we hope you will review the page of the return policy.
Refunds will be done only through the Original Mode of Payment